Privacy and Cookie Policy

1. Introduction

Ashley Couriers ("we," "us," "our") is committed to protecting the privacy of our clients, website visitors, and partners. This Privacy and Cookie Policy explains how we collect, use, and protect your information and how we use cookies on our website. By using our services or website, you agree to this policy.

2. Information We Collect

a. Personal Information

We may collect the following personal information when you use our services or contact us:

  • Name

  • Address

  • Email address

  • Phone number

  • Payment details

b. Non-Personal Information

We may also collect non-personal information, including:

  • Browser type and version

  • IP address

  • Time and date of access

  • Referring website address

3. How We Use Your Information

a. Providing Services

  • To process bookings and deliver your goods.

  • To communicate regarding your deliveries.

b. Business Operations

  • To improve our services and website functionality.

  • To manage payments and account information.

c. Legal Obligations

  • To comply with legal and regulatory requirements.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

  • To trusted service providers who assist in fulfilling your delivery needs.

  • When required by law or to protect our legal rights.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure servers and encryption.

  • Regular software updates and monitoring.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your information.

  • Object to the processing of your data for certain purposes.

  • Withdraw consent where applicable.

To exercise these rights, please contact us at hello@ashleycouriers.co.uk.

8. Cookies

a. What Are Cookies?

Cookies are small files stored on your device that allow us to improve your browsing experience and analyze website performance.

b. Types of Cookies We Use

  • Essential Cookies: Required for website functionality.

  • Analytics Cookies: Help us understand how visitors use our website.

c. Managing Cookies

You can control cookie preferences through your browser settings. Note that disabling cookies may impact website functionality.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and significant updates will be communicated to clients.

10. Contact Us

If you have questions or concerns about this Privacy and Cookie Policy, please contact us:

  • Email: hello@ashleycouriers.co.uk

  • Phone: 07918 968 930

Effective Date: 22nd December 2024.